Delivery & Returns Information

Delivery

Toys, Games and Gifts are available for click and collect from our East Grinstead store. We may be able to post certain items so please contact us for delivery costs either by phone on 01342 321303 or email shop@martells.co.uk.

Refund & Exchange Policy

This policy applies to items purchased in-store and online via Click and Collect.

We are happy to offer a refund or exchange on unwanted items within 28 days of purchase. Refunds will be issued using the original method of payment.

To process a refund or exchange, you must present a valid till receipt or online order confirmation. Items must be unused, in a saleable condition, and returned with their original packaging and tags. This applies equally to Click and Collect orders.

This policy does not affect your statutory rights

Online orders
For returns of online orders posted out to you, it is important that you ensure that the items to be returned are packaged adequately to protect against damage. Please note that you must return the goods to us at your own expense. Shipping costs are nonrefundable unless the item is found to be damaged or faulty on delivery. Refunds will be provided only once the item or items have been returned to us. If you fail to take reasonable care of the goods before they are returned to us and it results in damage, spoiling or deterioration, we will charge you for the reduction in value. For your security and protection, refunds are given by the same method that was used to pay for the goods in the first place. This does not affect your statutory rights.

If you experience a problem with a faulty item...

Within 30 days
Please contact us to facilitate the return of the faulty product and we will offer you a refund, replacement or repair.

After 30 days but within 1 year of purchase
Please contact us to facilitate the return of your faulty item and we will usually be able to repair it for you. If we cannot offer a repair, then we will give you a replacement product.

Additional Details

Please note:

Most of our goods are dispatched to you from our distribution centre and some bulky items are dispatched directly from our suppliers. The delivery times quoted can vary depending on stock availability and delivery location. We reserve the right to alter or amend delivery times in exceptional circumstances.