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Terms and Conditions

Martells of Sutton Ltd uses reasonable care to make sure that the information appearing on this Site is accurate and up-to-date. However, errors and omissions do occur and the user should not take the accuracy of the information for granted but should check directly with Martells of Sutton Ltd. None of the material contained in this Site is to be relied upon as a statement or representation of fact.

Martells of Sutton Ltd shall not be liable for any loss of profits or contracts or any direct, indirect or consequential loss, business interruption or loss of data or programs arising out of or in connection with the use of the information either contained within this site or from any of its hyperlink connections, other than death or personal injury to the extent that this is caused by the negligence of Martells of Sutton Ltd.

Martells of Sutton Ltd may also make improvements and/or changes to the content of this information at any time without notice. All services, product and product price specifications contained within the Martells of Sutton Ltd web site are subject to change without notice.

INFORMATION PROVIDED ON THE WWW.MARTELLS.CO.UK WEB SITE IS PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AS SUCH EXCLUSIONS OF IMPLIED WARRANTIES SHALL APPLY PURSUANT TO APPLICABLE LAWS AND REGULATIONS.

Links to Third Party Sites

Martells of Sutton Ltd can not and has not reviewed all pages of the sites linked to this Site and therefore cannot be liable for their content. Users link to other sites at their own risk and use such sites according to the terms and conditions of use of such sites. Martells of Sutton Ltd provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by Martells of Sutton Ltd or the site.

Copyright

No part of this web site may be copied or imitated in whole or in part. No logo, graphic, sound or image from this web site may be copied or re-transmitted unless expressly permitted in writing by Martells of Sutton Ltd. (These prohibitions are without limitation to the legal rights of Martells of Sutton Ltd.)

Any information provided to Martells of Sutton Ltd in connection with its Web Site shall be provided by the submitter and received by Martells of Sutton Ltd on a non-confidential basis. Martells of Sutton Ltd shall be free to use such information in accordance with the Privacy Policy detailed on its web site.

Trademarks

The trade marks and logos (the Trademarks) used and displayed on this Site are registered and unregistered trademarks of Martells of Sutton Ltd and others. They may not be used in any advertising or other publicity materials in relation to the distribution of any information or materials obtained from this Site without the prior written consent of the Trademark owner.

(These prohibitions are without limitation to the legal rights of Martells of Sutton Ltd.)

Governing Law

Any dispute or claim concerning or arising from this web site shall be determined in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction in determining such disputes or claims.

Contact Address

  • Martells of Sutton Limited
  • Units 3-4 Charlwoods Road
  • East Grinstead
  • West Sussex
  • RH19 2HG
  • Tel: 01342 321303

Shipping & Returns

We offer Free delivery on small items for orders over £50. We offer free delivery for furniture within a 10 mile radius of East Grinstead or our Sutton (Surrey) stores. For the rest of the UK, we use the following sliding scale when calculating delivery fees:

TABLE

Delivery of Packages

Most smaller items are usually delivered within 2 working days from when you placed the order, provided that they are in stock and will typically be sent via Royal Mail or a courier. For orders placed on Saturday or Sunday, the earliest delivery day would be Tuesday.

Delivery of Furniture and Larger Items

Most furniture products will be delivered to the room of your choice, provided that reasonable access is available. Deliveries are made Monday to Friday, excluding Bank Holidays. As soon as your items are ready for despatch, we will contact you to arrange a suitable delivery date.

If we are unable to delivery in a timely manner using our own delivery service, we can use a pallet carrier to bring your goods to you. This is classed as a curbside service, and so you would need to arrange to get the furniture into your house. This will be used as a last resort and we will try wherever possible to use our own delivery vans to bring your purchases to you.

We know that unexpected things happen from time to time and there might be an instance when you can't be there to receive your delivery. If so, don't worry. Just call us on 01342 321303 at least three days before the agreed delivery date and we'll arrange another, more convenient date with you.

Returns and Refunds

We want you to be very happy with everything that you buy from us. Please make sure you check your items thoroughly when they arrive, before they are used or installed.

If, for any reason you are not completely happy with your purchase...

Within 16 days

We give you 16 days to ensure that the products you ordered are exactly what you wanted. If they're not, we'll either exchange them or offer a refund. However, you must return the goods to us at your own expense. Please call us on 01342 321303 and speak to the relevant shop department to arrange a refund or replacement. We can arrange the collection for you if it is more convenient. The cost of this service is typically around £10 for most smaller items and around £60 for larger or furniture items. It is important that you ensure that the items to be returned are packaged adequately to protect against damage. Refunds will be provided only once the item or items have been returned to us. Shipping costs are nonrefundable. If you fail to take reasonable care of the goods before they are returned to us and it results in damage, spoiling or deterioration, we will charge you for the reduction in value. For your security and protection, refunds are given by the same method that was used to pay for the goods in the first place. This does not affect your statutory rights.

Some products are excluded from our 16-day money back guarantee. These are:

Any product or service which has been tailored to your specifications or personalised. Items that are likely to go off or deteriorate quickly. Sealed items that you have opened, such as audio or video recordings, computer software or mattresses. Newspapers, periodicals or magazines. Your statutory rights are not affected.

If you experience a problem with a faulty item...

Within 30 days

Please contact us to facilitate the return of the faulty product and we will offer you a refund, replacement or repair.

After 30 days but within 1 year of purchase

Please contact us to facilitate the return of your faulty item and we will usually be able to repair it for you. If we cannot offer a repair, then we will give you a replacement product.

Additional Details

Please note:

Most of our goods are dispatched to you from our distribution centre and some bulky items are dispatched directly from our suppliers. The delivery times quoted can vary depending on stock availability and delivery location. We reserve the right to alter or amend delivery times in exceptional circumstances.

We'll typically deliver any large and bulky item to any room, provided that our staff do not feel there are any health and safety issues such as a staircase which is too narrow, or there is danger to the customer's property or the goods being delivered. In short, if there is reasonable access to the room for the item being delivered, our staff will be happy to help you.

Privacy Notice

Martells of Sutton Ltd will use its best endeavours to safeguard the privacy of its web site visitors. This policy explains the web site data processing practices of Martells of Sutton Ltd. What information do we collect? In some areas of the web site, we may ask you to register your name and email address. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests.

Use of customer data

If you choose to complete any of our on-line forms, Martells of Sutton Ltd will not use the personal information you provide us with for marketing purposes or between company departments unless you agree that we may do so. We may pass your details on to third party service providers who are contracted to Martells of Sutton Ltd in the course of dealing with your request or order. These third parties are obliged to keep your details securely, and will use them only to fulfil the request or order. Customer data and any personal information are processed in accordance with local law and are not sold to third parties.

Email Messages

You may receive occasional e-mail messages from Martells of Sutton Ltd on matters that we consider may be of interest to you, if you have provided your email address to us for this purpose.

Credit Card Payments

When using our online shop, your Credit Card details will be entered in a secure page and will be transferred via SSL.

Information to improve our site

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our web site. These statistics do not contain personal data and cannot be traced back to an individual.

Contact

If you have any comments or concerns regarding this policy please contact the Webmaster by email, or write to him at:

  • The Webmaster
  • Martells of Sutton Ltd
  • Units 3-4, Charlwoods Road
  • East Grinstead
  • West Sussex
  • RH19 2HG.